Simpleem Helpful Resources & FAQ

When you connected Simpleem with account with Video Conference Service (VCS), start a meeting in VCS and record it in the cloud. Then Simpleem:

1. Automatically extracts ALL necessary Data from VCS using secured connection
2. Identifies and remembers Every Participant using Facial Detection and Recognition, and matches with names from VCS or database
   
3. Analyzes interactions, identifies red flags/opportunities and provides Success Score, actionable insights, recommendations and deep EI analysis to the Platform and CRM
4. Compares predictions with results/metrics from CRM and
   retrains AI-Models to improve accuracy for concrete use case providing custom insights

Yes, Simpleem provides both transcription and topics analysis. However, Simpleem is not barely text analysis like 95% of existing solutions which ignore the 93% (non-verbal) of signals during the conversations. Simpleem provides full interactions analysis including emotions, body language, voice and text, translates them into actionable insights and builds correlations between behavioral part and outcomes to help businesses succeed using behavior for leverage.

Yes

1. We use universal emotions/facial expressions that are similar for all cultures based on Paul Ekman's research, powered by our empirical data-driven results.
2. We track all participants' interactions and reactions every second, enabling us to compare behavioral dynamics and profiles to identify matching points

The most popular and successful use cases are:

Sales - Cold outbound, onboard and support, customer success, upselling/cross-selling, partnerships building.
HR - Talent acquisition, team building, burnout monitoring, performance review
Education - Remote education, engagement monitoring, corporate trainings, coaching, collecting data for external agencies

Amid and after COVID 95% of businesses switched to remote and hybrid format. B2B virtual interactions are the new normal that caused a global problem: lack of personal connection hampers revenue growth because there are no tools helping monitor all interactions during video communication.

Simpleem is designed to digitize ALL interactions (Personality, Emotions, body language, gestures, reactions, tone/pace/loudness of voice, text) and correlate them with concrete business results (conversion, check size, ROI, etc.). This helps to identify the most impactful patterns for business metrics and KPIs.

Simpleem provides post-meeting analysis to avoid interruptions and distractions of the host and participants, and making the meeting most productive. Furthermore, post-analysis includes context provided by using the video player, transcript, and non-verbal and verbal insights, enabling more accurate business decisions.

We trained our models on historical data of real business video calls. This means that we have video call recordings and the results of these calls (success or unsuccess) that we use as labels for training our AI models. Using this data, our AI algorithm called Correlation Builder connects the dots between behavior and outcome.

Correlation Builder can be automatically enhanced using new data (labels from CRM) and customized for forecasting and insights in specific cases.

Yes, we can provide access to our Artificial Emotional Intelligence (AEI) Engine via API. More information could be find on this page.

We recommend to use Simpleem for meetings with up to 12 participants.

Yes, we can analyze a virtual meeting and provide insights if some participants turned off their cameras, but forecasting accuracy will be lower.

Up to 10 minutes after receiving data from VCS. This duration is equal for all video duration, e.g.: 15 min and 3 hours call will be processed in up to 10 min.

Yes. We have two types of partnership:

1. Technological Partnership - for seamless integration of partner tools and services with our Simpleem platform. Our Technology Partners include software development firms and platforms such as Zoom, Webex, Zapier, Hubspot.
2. Services & Consulting Partnership - for distributing and reselling Artificial Emotional Intelligence, assisting with implementation and integration support. Our Services & Consulting Partners include Consulting and Coaching agencies, Distributors, Value-added Resellers, and Integrators.

Apply now for additional information here.